Thank you for shopping with Sonia Khatri. We strive to provide you with high-quality garments that meet your expectations. Please take a moment to review our return policy.

  • Garments are made to order: Our garments are meticulously crafted based on your individual preferences and measurements. Due to the custom nature of our products, we do not offer a return or exchange facility. We encourage you to carefully consider your choices before placing an order. Please note that we do not offer refunds since the products are made to order according to your size. Our garments are all on a made-to-order basis and specially handcrafted for you.
  • Exchange for manufacturing defects: In the unlikely event that you receive a garment with a manufacturing defect, we offer the option for an exchange. To be eligible for an exchange, please notify us within three (3) days of receiving the garment. After this period, we are unable to accommodate any exchanges.
  • Initiate an exchange: To initiate an exchange, please contact our customer support team via email at support@soniakhatri.com or call us at +91 99581 41019. Provide us with your order details, a clear description of the defect, and any relevant supporting images. Our team will review your request and guide you through the exchange process.
  • Post-purchase services: At Sonia Khatri, we value your satisfaction even after the purchase. We offer free minor alterations for your garment for up to sixty (60) days after the purchase date. Please contact our customer support team to arrange alterations, providing the necessary details and order information.
  • For international orders, we recommend planning alterations thoughtfully to minimize shipping costs, which will be the responsibility of the recipient.

Please note the following important points:

  • The garment must be unused, unworn, and in its original condition for any exchange consideration.
  • We reserve the right to refuse exchanges if the garment shows signs of wear or has been altered by anyone other than our authorized personnel.
  • The customer is responsible for any shipping costs associated with the exchange, except in the case of a manufacturing defect.
  • We cannot guarantee an exact replacement if the original fabric or design is no longer available. In such cases, we will work with you to find a suitable alternative or provide a store credit.
  • Our exchange policy applies only to manufacturing defects and does not cover regular wear and tear, damage due to improper care, or incorrect measurements provided by the customer.

We appreciate your understanding of our return policy. If you have any further questions or concerns, please feel free to reach out to our customer support team. We are here to assist you and ensure your satisfaction with your Sonia Khatri purchase.

Thank you for choosing Sonia Khatri.